"The team was responsive and guided us through every step."

Before submitting a claim, it is essential to take immediate steps to prevent further damage and ensure a smooth claims process. Here’s what you should do:

1️⃣ Minimize Additional Loss – If safe, take necessary actions to prevent further damage to your property, vehicle, or belongings. For example, in case of a fire, turn off electrical power if possible or move undamaged items away from the affected area.

2️⃣ Ensure Safety First – If the incident involves potential risks to life or health, prioritize safety. Evacuate the area if needed and seek assistance from emergency services when necessary.

3️⃣ Document the Damage – Take clear photos and videos of the affected area or damaged items before making any temporary repairs. This evidence will help support your claim.

4️⃣ Keep Affected Items When Possible – Unless they pose a safety hazard, keep damaged items as proof for the insurer’s assessment. Do not dispose of anything until advised by the insurance company.

You should report a claim as soon as possible after the incident to avoid any delays or complications.

Most insurance policies require claims to be officially reported within a specific timeframe, usually within 7 to 14 days after the event.

Even if you don’t have all the documents yet, it’s important to declare the claim early to protect your rights and start the process smoothly.

You can report the claim directly to the insurance company using your policy number, or you can report it through BPI, and we will handle the declaration with you.

The time required to process a claim varies depending on its complexity and how quickly the necessary information is provided.

1️⃣ Simple Claims – Minor claims with complete documentation can be processed relatively quickly.

2️⃣ Complex Claims – Larger claims, investigations, or cases requiring third-party assessments may take longer.

3️⃣ Your Role Matters – Submitting accurate and complete documentation as soon as possible helps speed up the process.

4️⃣ BPI Assists You – While we don’t control the insurer’s timeline, BPI will liaise with the insurance company on your behalf, ensuring your claim is moving forward efficiently.

5️⃣ Regular Updates – We will keep you informed throughout the process, providing support and guidance until the claim is resolved.

While every claim is different, our goal is to ensure a smooth, transparent, and timely resolution. If you have any concerns, BPI is here to help.

In the event of an accident, gathering comprehensive information is crucial for a smooth claims process. Here’s what you should collect:

1️⃣ Details of All Parties Involved – Obtain the names, contact information, and insurance details of everyone affected, including drivers, property owners, or other relevant individuals.

2️⃣ Witness Information – If there were witnesses, ask for their names and contact details, as their statements may support your claim.

3️⃣ Accident Description – Write a clear and detailed report of what happened, including the time, location, and any contributing factors.

4️⃣ Photographic Evidence – Take photos and videos of the accident scene, damages, and any visible injuries to support your claim.

5️⃣ Police or Official Reports – If authorities are involved, request a copy of the official accident report or record any case numbers provided.

6️⃣ Other Relevant Documents – Keep copies of any medical reports, repair estimates, or receipts related to the incident.

Providing complete and accurate information helps speed up your claim and ensures you receive the necessary support. If you need assistance, BPI is here to guide you through the process.

Once your claim is submitted, it goes through a review and assessment process to ensure a fair and efficient resolution. Here’s what to expect:

1️⃣ Claim Review – An insurance adjuster will be assigned to evaluate your claim. BPI will also oversee the process to ensure everything is handled correctly.

2️⃣ Investigation & Assessment – The adjuster will review the incident details, inspect damages, and verify your policy coverage to determine the next steps.

3️⃣ Ongoing Communication – You will be kept informed throughout the process. If any additional documents or clarifications are needed, the adjuster or BPI will guide you.

4️⃣ Claim Processing & Decision – Based on the assessment, the insurer will process your claim and inform you of the approved compensation or required next steps.

5️⃣ Resolution & Payout – When your claim is approved, you will receive a settlement based on your policy coverage. BPI is here to assist if you have any questions or concerns.

Our goal is to make your claims experience smooth, transparent, and stress-free. If you ever need assistance, BPI is with you every step of the way.