Claims Management from Start to Finish
We guide you step by step — from your first report to the final payment. Stress-free, efficient, and fully supported
How Your Claim Gets Resolved
A clear 4-step process —
no confusion, no delays, just action.
Report the Incident
Notify Be Protected Indonesia or your insurer as soon as possible. Our team will guide you every step of the way to ensure a fast and smooth resolution.
Evaluation & Document Request
The insurer will request supporting documents and details. The sooner you provide complete information, the faster your claim can be assessed.
Insurer’s Decision
The insurance company will confirm the approved compensation amount and reimbursement method. BPI will keep you informed throughout the process.
Claim Settlement
Once approved, the insurer will process your payment. We’ll make sure everything is followed up until the funds are received.
Golden Rules for a Successful Claim
To ensure your claim is processed smoothly and quickly, follow these 3 essential principles:
Be Precise
Clarity is key
Provide clear and complete information — including dates, facts, and photos. The more accurate your report, the faster the insurer can act.
Be Honest
Transparency builds trust
Only report what truly happened. Being transparent helps avoid delays, investigations, or rejected claims.
Be Reactive
Time matters
Time is crucial. Respond quickly to requests for documents or clarifications to keep your claim on track.
Your #1 Responsibility: Reduce the Risk
Insurance is your safety net — but your first job is to avoid the fall.
Whether it’s your house, bike, health, trip, pet, or project — prevention is your best protection. Take care, stay alert, and keep things in good condition.
Stay Safe
Drive carefully, follow safety rules, and use quality equipment — prevent accidents before they happen.
Update Your Documents
Keep your license, insurance, and paperwork valid. It matters when a claim comes.
Protect What Matters
Secure your belongings, property, or vehicle. Lock it, track it, care for it.
Inform Us of Changes
New house? Motorbike? Trip extension? Let us know — your coverage depends on it.
"The team was responsive and guided us."
When a tree fell on our house after a storm, we were in shock. Thankfully, Be Protected Indonesia stepped in immediately. From our very first call, the team was responsive and guided us through every step. An expert quickly assessed the damage, and within days, everything was sorted with the insurer. Thanks to their professionalism and efficient claims management, we were able to cover the repairs without stress. A smooth, transparent, and reassuring experience. Thank you, BPI!
Jose, owner of Charlie's villa
What to Know About Claims
Here are some of the most common questions we receive about filing and managing a claim with BPI.
Claim Confidence
Tips, stories, and advice to help you understand and navigate insurance claims with ease.
